One common discussion that I have during coaching calls is something you might have run into:
Our hospitality ministry is SOOOOO lacking. What can we do to fix it?
One question I love to ask is:
How would you describe your hospitality ministry?
Based on some descriptions, here is some evidence of a disorganized hospitality ministry adjectives.
- Not well organized,
- Lack of Passion.
- Whatever happens, happens.
Those would be some adjectives.
But evidence of a disorganized welcome ministry will also show in volunteer attitudes:
- showing up late
- no substitution for no shows
- ushers feel like “bucket pushers” or “bulletin pushers”
- lack of warmth
- little eye contact.
- Duty versus ministry
How do you restart a hospitality ministry that feels this way?
What are some steps you can take to restart a failing welcome ministry for your church visitors?
1. Describe your vision of a functioning hospitality ministry.
What would a fully functioning hospitality ministry look like if it was running 100%?
Describe it as clear as possible.
2. Cast your vision.
Cast your vision for hospitality ministry. If you can enlist your pastor to help you with the occasional plug from the front, you’ll be informing those folks in your church who ONLY listen to the person up front.
You can cast your vision in a refresher meeting.
You can cast your vision as you recruit new people.
Hearing someone else be excited about this ministry can begin to bring new life into the situation.
3. Review your systems.
Take the time to review your hospitality systems. The ebook I sell on this website can be one way to review your systems, or take the time to do your own hospitality audit. There are others available from Amazon that could help.
Be sure to review the volunteers and process around your
- Greeter Ministry
- Welcome Center
- Post service reception
- Visitor Contact information
4. Provide some guidance
You’ll need to gather your ministry volunteers at some point and provide some training.
Reset your expectations.
Paint a picture of what you dream they would do.
Help them brainstorm what the ideal welcoming process would look like and let their creative minds help shape the process.
If you need some help getting started, consider a hospitality coaching call with me. I’ll help you think through the process. You can have an hour free with the purchase of my ebook.